isanta
PLEASE NOTE THIS IS A CASE STUDY FOR DEVELOPING A NEW COMPANY IN LAPLAND
THEREFORE NOT REAL AT THE MOMENT 
ALL THE FOLLOWING DATA IS A TEST AND FICTIONAL…
Welcome to Lapland Isäntä.
Customer-service standards are only as good as the people who enforce them. Companies may have good intentions when it comes to delivering service, but only one thing counts the customers actual experience.
At Lapland Isäntä we aim to develop realistic standards. When you create customer-service standards for your company, it is important to make sure it can be supported through current staffing and has been budgeted for.
New service training will focus in::
What customer-service actions are expected of them.
Why their role in customer service is important to their career and the success of the company.
All employees are responsible. Customer service is the responsibility of every employee
How to deliver great service.
When to make exceptions in order to keep the customer happy.
Face to Face Customer Service
Providing excellent customer service in a face-to-face situation requires good communication skills, a positive attitude and a warm and welcoming manner.
This course focuses on face-to-face customer service and provides staff with all the skills needed to confidently and effectively handle any face-to-face customer situation.
Excellence in Customer Service.
This best practice training course will give delegates all the skills they need to handle any type of customer interaction in a professional yet personal way ultimately leading to expectations being exceeded.
We offer customer service training courses to groups on an in-company basis or pre-scheduled courses for individuals. Please contact us for information on course programmes and open course dates if these are available
WHY::
Customers-service training is targeted towards improving communication skills and understanding different styles of communicating. Possessing good customers service skills is crucial to attaining a positive organisational image and therefore a loyal customer’s base. Internal and external customers
ABOUT US::
Lapland Isäntä is a small local company with global experence that trains people in the essentials of service quality. Not only do our programmes aim to teach people specific skills but encourages them to develop a mindset that is needed to provide good service to a customer’s.
Throughout 2011 we will continue to maintain our creative and competitive edge. Vision and drive will be the key ingredients to guarantee continued success.
Our range of award-winning solutions are already in use by a large number of organisations ranging from Local small businesses to multi national companies.
Clients include, Kittilä Kunta, Levi Travel, Polar Meetings, Tours Downunder, MSAC and NZPOST