Quotes
A lot of companies have chosen to downsize, and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers, they would continue to open their wallets.
Steve Jobs
If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.
Ray Krock
To understand the man, you must first walk a mile in his moccasin.
North American Indian Proverb
The goal as a company is to have customer service that is not just the best but legendary.
Sam Walton, Founder of Wal-Mart
Your most unhappy customers are your greatest source of learning.
Bill Gates
It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.
Charles Darwin
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
Henry Ford
Well done is better than well said.
Benjamin Franklin
Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.
Ross Perot
Kind words can be short and easy to speak, but their echos are truly endless.
Mother Teresa
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
Jeff Bezos, CEO Amazon.com
In the end, the customer doesn’t know, or care, if you are small or large as an organisation. She or he only focuses on the garment hanging on the rail in the store.
Giorgio Armani
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
Peter Drucker
Being on par in terms of price and quality only gets you into the game. Service wins the game.
Tony Allesandra
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.
Donald Porter, V.P. British Airways
Good service is good business.
Siebel Ad
There is a spiritual aspect to our lives – when we give we receive – when a business does something good for somebody, that somebody feels good about them!
Ben Cohen, Ben & Jerry’s
Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.
Stew Leonard, CEO Stew Leonard’s
If you’re not serving the customer, your job is to be serving someone who is.
Jan Carlzon, ex-CEO SAP Group
Customer service is not a department, it’s everyone’s job.
Anonymous
The nature of any human being, certainly anyone on Wall Street, is ‘the better deal you give the customer, the worse deal it is for you’.
Bernie Madoff…
You’ve got to look for a gap, where competitors in a market have grown lazy and lost contact with the readers or the viewers.
Rupert Murdoch
Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!
Gene Buckley, President Sikorsky Aircraft
The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.
Kerry Stokes
I won’t complain. I just won’t come back
Brown & Williamson Tobacco Ad
Friendly makes sales – and friendly generates repeat business.
Jeffrey Gitomer
Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.
Kevin Stirtz
Here is a simple but powerful rule: always give people more than what they expect to get.
Nelson Boswell
If you don’t genuinely like your customers, chances are they won’t buy.
Thomas Watson, former CEO IBM
People expect good service but few are willing to give it.
Robert Gateley
Revolve your world around the customer and more customers will revolve around you.
Heather Williams
Do what you do so well that they will want to see it again and bring their friends.
Walt Disney
He profits, most who serves best.
Arthur F. Sheldon
When the customer comes first, the customer will last.
Robert Half
Right or wrong, the customer is always right.
Marshall Field
Under promise and over deliver.
Toby Bloomberg
Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them.
W. Edwards Deming
Your customer doesn’t care how much you know until they know how much you care.
Damon Richards
Every client you keep, is one less that you need to find.
Nigel Sanders
Nothing is so contagious as enthusiasm.
Samuel Taylor Coleridge
Good customer service costs less than bad customer service.
Sally Gronow, Welsh Water
If we keep doing what we’re doing, we’re going to keep getting what we’re getting.
Stephen Covey
There are no traffic jams along the extra mile.
Roger Staubach
A shoe without sex appeal is like a tree without leaves. Service without emotion is like a shoe without sex appeal.
Anonymous
Your best customers leave quite an impression. Do the same, and they won’t leave at all.
SAP Ad